Collections Team Lead

This is an exciting, newly created position. Reporting to the Billing and Collections Manager, you will be responsible for the oversight of Regnology’s collections operations to optimize cash flow, ensure payments are received on time, and maintain strong customer relationships. This role leads a team of four collections professionals and ensures that processes, policies, and performance standards support timely and effective recovery of outstanding receivables. You will also partner closely with our Sales, Customer Success, Billing, and Legal teams to resolve any issues and maintain accurate customer accounts.

Your key accountabilities are:

Leadership & Team Management

• Supervise, mentor, and develop a team of collections specialists.
• Set performance goals and KPIs; conduct regular reviews and coaching sessions.
• Foster a high-performing, customer-focused team culture.
• Ensure consistent adherence to company policies, regulatory standards, and ethical practices.

Collections Operations

• Oversee day-to-day collections activity on all outstanding receivables.
• Establish structured follow-up schedules and escalation procedures.
• Review and approve repayment plans or settlement arrangements as appropriate.
• Handle complex or high-risk accounts directly, including negotiation with key customers.
• Ensure timely documentation and accurate account updates.

Dispute Resolution & Customer Interaction

• Partner with Billing, Sales, and Customer Support to investigate and resolve account disputes.
• Maintain a professional and service-oriented approach with customers to strengthen relationships.
• Develop and implement strategies to reduce disputes and billing-related issues.
• Manages the relationship with our third party collection agency

Reporting & Analytics

• Prepare and deliver detailed reports on collections performance, aging, cash collections, DSO, high-risk accounts, and recovery trends.
• Analyse payment patterns, identify root causes of delinquency, and recommend improvements.
• Provide forecasts on expected collections and cash flow impacts.
• Works with our FP&A team in the formulation and development of Power BI Dashboards to enable visibility of our collections KPIs

Policy, Process & Systems Management

• Develop and refine collections policies, workflows, and standard operating procedures.
• Ensure compliance with legal and regulatory standards governing credit and collections.
• Identify opportunities to improve efficiency and accuracy through automation and system enhancements.
• Partner with IT/Finance teams to optimize ERP, CRM, and collections platforms.

Cross-Functional Collaboration

• Work closely with Credit, Accounts Receivable, and Billing teams to ensure aligned processes.
• Collaborate with Sales to enforce credit terms and support customer retention.
• Coordinate with Legal regarding escalated or litigation-bound accounts.

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

To get started, we only need your CV. We look forward to meeting you in a virtual or personal interview!

Regnology is committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, or identity.

Role ID: F_2026_02

www.regnology.net