System Administrator

Your key accountabilities are:

• Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
• Troubleshoot and resolve issues related to Microsoft 365 applications (Word, Excel, Teams, Outlook).
• Diagnose and repair hardware problems on laptops, desktops, and peripherals.
• Manage user account lifecycles in Active Directory/Azure AD (onboarding, offboarding, permissions).
• Escalate unresolved issues to the appropriate Tier 2 or Tier 3 support teams.
• Document all help desk interactions and resolutions in the IT service management (ITSM) tool.
• Install, configure, and support approved software and applications for end-users.
• Guide users through problem-solving steps and provide excellent customer service.
• Assist with basic network connectivity troubleshooting (Wi-Fi, VPN, wired).
• Set up and configure new workstations and laptops for employees.

• 1-2+ years of experience in a similar IT support or service desk role.
• Excellent knowledge of Microsoft 365 applications and proven experience troubleshooting related issues.
• Strong hands-on experience with laptop hardware support, software installation, and basic network troubleshooting.
• Fluent in [e.g., French and English], both written and spoken, to support our user base.
• A customer-centric mindset with a passion for helping people and solving problems.
• Ability to develop strong relationships with internal stakeholders across the business.
• Experience using a professional IT Service Management (ITSM) tool for ticket logging and management.
• A keen interest in learning new technologies and processes to improve the support function.
• Relevant certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation) are a plus.

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.