What you'll do
We are looking for a detail-driven Customer Success Operations Agent (Junior) to support the operations and back-office function of the Customer Success department in a growing and evolving organization.
This role supports day-to-day operational activities, helping ensure that processes, data, reporting, and coordination run smoothly across teams. You will collaborate closely with Customer Success and Operations stakeholders and contribute to building and improving operational structure as the organization scales. The scope of ownership, level of independence, and complexity of tasks will vary depending on experience and demonstrated capability.
This position is suitable for candidates early in their career as well as those with initial operational experience who enjoy structured work, reliable execution, and continuous improvement in a dynamic environment.
Operations & Back-Office Support
This role supports day-to-day operational activities, helping ensure that processes, data, reporting, and coordination run smoothly across teams. You will collaborate closely with Customer Success and Operations stakeholders and contribute to building and improving operational structure as the organization scales. The scope of ownership, level of independence, and complexity of tasks will vary depending on experience and demonstrated capability.
This position is suitable for candidates early in their career as well as those with initial operational experience who enjoy structured work, reliable execution, and continuous improvement in a dynamic environment.
Operations & Back-Office Support
- Support shared inboxes and internal request flows related to Customer Success operations.
- Assistwith recurring and ad hoc operational activities such as coordination, documentation, and follow-ups across Customer Success andmeultipledepartments.
- Maintain tasks, requests, and follow-ups in trackers and dashboards ina timelyand reliable manner.
- Support the preparation of reports, data exports, and trackers based on existing guidelines.
- Perform data checks to ensure accuracy, completeness, and consistency across systems and spreadsheets.
- Support operational reporting dashboards, trackers, and operational files using tools such as Power BI, Confluence, JSM, and CRM tools.
- Assistwith root causeanalysis preparationby gathering inputs, timelines, and supporting data.
- Work with existing processes, documentation, and checklists as a baseline for daily work.
- Support keepingdocumentation, dashboards, and trackers up to date.
- Identifygaps, inefficiencies, or unclear inputs and raise them with the team.
- Contribute ideas for improving small processes, templates, or ways of working.
- Assistwith preparatory and coordination tasks related to audits, compliance activities, and operational reviews.
- Collect predefined inputs, documents, and evidence based on defined guidelines.
- Supporttimelycoordination and tracking of compliance- and operations-related activities.