Customer Support Specialist - Tax Product

Festanstellung, Vollzeit · Tunis

What you'll do

We are seeking analytical, detail-oriented, and customer-focused professionals to join our global support team as a Product Support Specialist – Tax Reporting Products. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.
This position offers an excellent opportunity to deepen your expertise in tax reporting, work with diverse financial frameworks, and ensure client success with our solutions.

Business and Functional Troubleshooting

Serve as a trusted advisor for clients using our tax reporting products, resolving functional inquiries and guiding best practices.
Analyze and troubleshoot business rules and configurations to resolve issues effectively.
Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
Collaborate with technical teams to ensure comprehensive issue resolution.

Global Incident Handling:

Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope:

Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
Support the development of internal knowledge base content and client-facing documentation

Why we should decide on you

Qualifications

Bachelor’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
Ideally 2-4 years of experience in product support, business analysis or working with financial software solutions.
Understanding capital markets, financial instrument and transactions and general understanding of taxation rules, double tax treaties etc. is desired. Or knowledge of CRS / AEOI / FATCA / QI / CESOP reporting.
Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
Excellent communication skills in English, both written and verbal.
Experience with agile methods (Scrum) is a plus.
Willingness to participate in on-call or weekend coverage as part of a global rotation.

Key Attributes

Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
Calm and dependable in high-pressure or time-sensitive situations.
Client-focused and collaborative, with a service-oriented mindset.
Proactive in driving improvements to internal processes and documentation.
Motivated to help build and scale a globally distributed support function.

Note: Candidates without prior tax reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.

Why you should decide on us

Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
We provide you with the opportunity to take on responsibility and participate in international projects.
In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 
Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. 
Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested?

Apply now! https://www.regnology.net

CS_2025_55

Auf diese Stelle bewerben

About us

About Regnology

Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries.

Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership.

Visit our website www.regnology.net

Want to know more about Regnology ? Find our news and business events on LinkedIn: https://www.linkedin.com/company/regnology/mycompany/

Want to know more about life and people at Regnology ? Check out our Instagram page: https://www.instagram.com/peopleofregnology/

Auf diese Stelle bewerben

Wir freuen uns von Dir zu hören!

Wir freuen uns über Dein Interesse an Regnology. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende dich gerne per Email an recruiting@regnology.net.