What you'll do
As a Service Desk Specialist in our global IT Service Desk team, you will be the first point of contact for all IT-related incidents and service requests. You will provide crucial support for our Microsoft 365 environment and endpoint hardware, ensuring our colleagues have the tools and assistance they need to be productive. Your primary output will be high-quality first-line resolution, exceptional customer service, and maintaining our standard of excellent IT support.
Your key accountabilities are:
- Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
- Troubleshoot and resolve issues related to Microsoft 365 applications (Word, Excel, Teams, Outlook).
- Diagnose and repair hardware problems on laptops, desktops, and peripherals.
- Manage user account lifecycles in Active Directory/Azure AD (onboarding, offboarding, permissions).
- Escalate unresolved issues to the appropriate Tier 2 or Tier 3 support teams.
- Document all help desk interactions and resolutions in the IT service management (ITSM) tool.
- Install, configure, and support approved software and applications for end-users.
- Guide users through problem-solving steps and provide excellent customer service.
- Assist with basic network connectivity troubleshooting (Wi-Fi, VPN, wired).
- Set up and configure new workstations and laptops for employees.
Why you should decide on us
- Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net IT_2025_13
About us
Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35,000 financial institutions, over 100 regulators, international organizations, and tax authorities relying on our solutions to process their regulatory reporting data, we are uniquely positioned to bring greater data quality, automation, and cost savings to all market participants. With a global team of over 1,200 employees, our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software, Regnology is rapidly growing into a leading global regulatory reporting powerhouse.
Visit our website www.regnology.net
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