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Technical Account Manager

Permanent employee, Full-time · Tunis
What you'll do
Regnology is seeking a knowledgeable and customer-oriented Regulatory Reporting Support Specialist to join our support team. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. As a trusted technical advisor, you will act as one of the primary contacts between Regnology and our clients, ensuring operational excellence, regulatory compliance, and platform stability across our GCP-based ecosystem. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions. 
 
Your key accountabilities are: 
  • Provide expert support for our regulatory reporting products, addressing client inquiries and resolving technical issues. 
  • Answering/solving, routing and following up client requests (via ticket system, telephone, etc.). 
  • Collecting all required data for a ticket to verify, analyze and reproduce errors. 
  • Leverage our SaaS tooling and GCP platform to troubleshoot and diagnose issues related to data integration, report generation, and software functionality. 
  • Use GCP native monitoring to investigate issues. 
  • Coordinate/ Assist root-cause analysis (RCA) and ensure preventive actions are implemented. 
  • Identify clients recurring issues and contribute to service enhancements. 
  • Promote automation and standardization of support workflows using cloud tools. 
  • Collaborate with internal teams, including product and engineering, SRE and compliance to resolve complex issues and escalate as necessary. 
  • Maintain detailed documentation of client interactions and technical issues in our support ticketing system. 
  • Create, contribute or improve technical documentation, playbooks, and operational processes. 
  • Stay up to date with industry regulations, technology and best practices to provide informed support and guidance. 
  • Think with scalability in mind by helping generalize solutions identified for one customer so that they benefit the full fleet. 
Why we should decide on you
  • Bachelor’s degree in finance, Information Technology, Computer Science, or a related field. (preferred, but experience may substitute) 
  • Proven experience in a technical support or client-facing role, preferably in the financial services industry. 
  • Experience supporting SaaS or cloud-based platforms (preferably on GCP). 
  • Working knowledge of APIs, SQL, and data pipelines. 
  • Strong understanding of regulatory reporting requirements and processes. 
  • Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users. 
  • Strong problem-solving and analytical skills, with a keen attention to detail. 
  • Ability to work independently and as part of a team in a fast-paced environment. 
  • Experience with regulatory reporting software and tools. 
  • You are fluent in English.
  • Familiarity with financial data formats and integration methods is a plus.   
  • Knowledge of regulatory frameworks such as CRRIII, EMIR, or MiFID II is a plus. 
Why you should decide on us
  • Let’s grow together – our start-up character enables you to design our future. 
  • We promote remote working and flexible working hours to create a positive work-life balance. 
  • We provide you with the opportunity to take on responsibility and participate in international projects. 
  • We offer you a stable job that is not affected by crises. 
  • We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program. 
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. 
  • Together we're better - meet your colleagues at our numerous team events.
 
Your privacy is important to us: If you are interested in this position, just send your application to recruiting@regnology.net and we will contact you. Of course, we will treat your application confidentially! Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. 
 
Are you interested? Apply now!

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About us
Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35,000 financial institutions, over 100 regulators, international organizations, and tax authorities relying on our solutions to process their regulatory reporting data, we are uniquely positioned to bring greater data quality, automation, and cost savings to all market participants. With a global team of over 1,200 employees, our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software, Regnology is rapidly growing into a leading global regulatory reporting powerhouse.

Visit our website www.regnology.net
 

Want to know more about Regnology ? Find our news and business events on LinkedIn: https://www.linkedin.com/company/regnology/mycompany/

Want to know more about life and people at Regnology ? Check out our Instagram page: https://www.instagram.com/peopleofregnology/

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