What you'll do
Do you thrive on helping customers succeed and love turning challenges into solutions? As a Product Support Specialist for our regulatory reporting solutions, you’ll be the trusted advisor our clients rely on — guiding them through product features, resolving inquiries, and ensuring they maximize value from our offerings. This is your chance to deepen your expertise in financial and regulatory workflows while growing with a global team — with an on-site setup in Pune, India
Key Responsibilities: Business and Functional Troubleshooting
- Serve as a trusted advisor for clients using our regulatory reporting products, resolving functionalinquiriesand guiding best practices.
- Analyze and troubleshoot business rules and configurations to resolve issues effectively.
- Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
- Collaborate with technical teams to ensure comprehensive issue resolution.
- Hands over to 3rd Line Support if an issue requires deeper investigation, following standard escalation procedures.
Global Incident Handling:
- Participate in a 24x7 rotating on-call schedule to provide contractual support, which includes mandatory availability during weekends, holidays, andoutside ofstandard business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidents,maintainingclear internal communication and documentation.
- Ensure properrecording, tracking, and closure of all issues according to defined procedures.
Additional Scope:
- Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal knowledge base content and client-facing documentation.
Why we should decide on you
- Bachelor’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute).
- 2-4 years of hands-on professional experience in a techno-functional capacity, such as application support or business analysis, preferably for a financial software product.
- Knowledge of regulatory reporting workflows (e.g. Basel IV, SGMAS, HKMA, APRA, IFRS, QI, FATCA, CRS) is highly valued.
- A foundational understanding of relational databases (e.g., Oracle, SQL Server) and data modeling concepts, with the ability to read basic SQL queries for troubleshooting and analysis is highly valued.
- Experience with financial reporting software and understanding of business workflows.
- Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
- Excellent communication skills in English, both written and verbal.
- Experience with agile methods (Scrum) is a plus.
- Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
- Location: Pune, India
Note: Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.
Your Key Attributes: - Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
- Calm and dependable in high-pressure or time-sensitive situations.
- Client-focused and collaborative, with a service-oriented mindset.
- Proactive in driving improvements to internal processes and documentation.
- Motivated to help build and scale a globally distributed support function.
About us
About Regnology
Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries.
Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership.
Visit our website www.regnology.net
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