Product Support Specialist

Permanent employee, Full-time · Colombia, remote

What you'll do

We are seeking structured, analytical, and client-focused individuals to join our global support team as a Product Support Specialist – Regnology Tax and Banking Product (Remote from LATAM). In this fully remote role, you will primarily support clients in North America, while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.
Regnology is establishing and scaling our tax-related product support operations in your region. This position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements.

 Your key accountabilities are:
Tax and Banking Product Support

Serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations.
Analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations.
Collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions.
Assist clients in understanding and navigating the business aspects of our tax tools.

Global Coordination & Incident Handling

Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
Ensure seamless handover and coordination with APAC and EMEA teams as part of the Follow the Sun support model.
Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope

Engage in cross-functional projects aimed at enhancing product features based on client feedback.
Assist in training sessions or webinars to educate clients on new features or updates.

Why we should decide on you

Qualifications

Bachelor's degree in business administration, Economics, Taxation, or a related field.
At least two years of experience in a similar role—ideally in product application support, business analysis, or tax/banking reporting functions
Understanding of capital markets, financial instruments, and general taxation rules, including double tax treaties
Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.
Strong analytical skills with a high affinity for numbers.
Proficiency in Microsoft Office tools, particularly Excel; familiarity with Jira and Confluence is a plus.
Excellent communication skills in English, both written and verbal; German language skills are a plus.
Experience with Scrum and agile working methods is advantageous.
Willingness to participate in on-call support according to the agreed timeline.
Eager to learn and adapt to our Tax Reporting solutions.

Key Attributes

Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
Strong problem-solving skills, with the capacity to think critically and troubleshoot complex issues.
Excellent interpersonal skills, with a customer-first mindset focused on delivering exceptional service.
Ability to work independently and as part of a global, remote team.
Demonstrates a proactive approach to learning and personal development.
Maintains a calm and professional demeanor under pressure while managing incidents or troubleshooting issues.

Why you should decide on us

Why you should decide on us:

Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
We provide you with the opportunity to take on responsibility and participate in international projects.
In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 
Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. 
Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net
Role ID- CS_2025_32

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About us

Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net

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We are looking forward to hearing from you!

Thank you for your interest in Regnology. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruiting@regnology.net.