What you'll do
Key Responsibilities Client-Facing Product & Functional Support
- Provide first-level support for our regulatory reporting solutions in the SupTech product stream by addressing client inquiries related to data handling, reporting outcomes, and regulatory interpretation.
- Troubleshoot functional and configuration-related issues, analyze data discrepancies, and review product behavior to identify and resolve client problems.
- Act as the first point of contact for incoming support requests through our ticketing system and communication channels.
- Ensure clear, consistent, and professional communication with clients throughout the support process.
- Collaborate with second-level support, product, and development teams to escalate and resolve more complex issues.
Issue Triage & Collaboration
- Collect relevant background and contextual information to enable efficient troubleshooting and resolution.
- Escalate unresolved issues with full documentation and contextual insights for faster triage.
- Track escalations and ensure timely feedback to clients, maintaining high service standards.
- Monitor recurring issues and proactively share insights with product and support leadership.
Process Improvement & Knowledge Sharing
- Contribute to internal knowledge bases and documentation to support team learning and onboarding.
- Participate in continuous improvement of support workflows, tools, and documentation standards.
- Engage in team handovers and share learnings with global support peers to ensure service continuity.
Why you should decide on us
- Let’s grow together – our start-up character enables you to design our future
- We promote remote working and flexible working hours to create a positive work-life balance
- We provide you with the opportunity to take on responsibility and participate in international projects
- We offer you a competitive salary
- We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
- Together we're better - meet your colleagues at our numerous team events
- We care about body and soul, we offer you numerous benefits depending on loaction such as meal vouchers & free drinks in the office
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.netRole ID : CS_2025_09
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
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