What you'll do
We’re looking for a Support Systems & Workflow Architect to join our IT team, embedded closely with our Customer Support (CS) organization. In this role, you will drive the design, integration, and continuous improvement of support tooling and processes across multiple teams, with a focus on workflow automation, ticket lifecycle management, and transparency through dashboards and reporting.
You won’t just implement—you’ll design and own solutions that are scalable, sustainable, and smart, supporting teams across regions and functions.
What you’ll do:
- Partner with CS leadership to understand operational needs and priorities
- Design and implement scalable workflows for ticketing, alerting, escalation, and inter-team collaboration
- Ensure workflows align with best practices and ITIL concepts (e.g. Incident, Request Management)
- Own and evolve support tooling setup using platforms such as Jira Service Management and Microsoft 365 (e.g. Teams, Outlook, Power Automate)
- Design management dashboards and client-facing reports using tools such as Power BI and/or other reporting solutions
- Drive automation initiatives to reduce repetitive work and improve responsiveness
- Collaborate with IT stakeholders to ensure alignment with broader systems architecture and data governance
- Lead or support tooling integrations and migrations, ensuring system reliability and scalability
- Document workflows and tooling architecture for maintainability and knowledge sharing
- Stay up-to-date with industry practices for support tooling, automation, and KPI tracking
Why you should decide on us
- Let’s grow together—join a market-leading, international SaaS company. Our agile character and culture of innovation enable you to shape our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities where you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication at all levels.
- Together we're better—meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Even if you do not live in the Sibiu area, we are looking forward to your application. Thanks to flexible working hours and remote working, we will find a solution that suits you.
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.netIT_2025_05
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
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