What you'll do
We are looking for a skilled Product Support Specialist to provide first and second level troubleshooting, incident resolution, and guidance on regulatory aspects of our solutions. This role requires expertise in regulatory and / or financial reporting, as well as strong analytical and problem-solving skills. The successful candidate will work closely with customers, product teams, and internal stakeholders to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes.
Key Responsibilities
Business and Functional Troubleshooting
- Provide expert support for our regulatory reporting products resolving client inquiries.
- Analyze and resolve functional issues by reviewing business rules and configurations.
- Investigate discrepancies in regulatory calculations and collaborate with research and development teams to find the best solution for customers.
- Collaborate with technical teams to ensure functional issues are addressed effectively.
Customer Support Operations
- Manage and resolve customer inquiries related to the functional use of the product, ensuring adherence to SLAs.
- Guide customers on best practices for data mapping, report generation, and compliance validation.
- Collaborate with engineering teams to escalate and resolve critical client issues.
- Provide feedback to product teams on recurring functional issues and enhancement requests.
Why you should decide on us
- Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across
all levels.
Together we're better - meet your colleagues at our numerous
team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interest
? Apply now
https://www.regnology.net/en/careers/ Role ID : CS_2025_28
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
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