What you'll do
We are looking for a Support Engineer to provide troubleshooting, incident resolution, and guidance on technical support cases.
This role requires basic Java proficiency, cloud infrastructure, networking, and database performance tuning.
The successful candidate will work closely with internal teams and customers to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes.
Technical Troubleshooting & Problem Resolution :
Customer Support Operations
Monitor support ticket queues, ensuring adherence to SLAs (Jira Dashboard).
Collaborate with engineering teams to escalate and resolve critical technical issues.
Customer Advocacy & Relationship Management
Act as a technical point of contact, ensuring customers receive timely and effective resolutions.
Work closely with internal teams to provide feedback on product improvements based on recurring customer issues.
Advocate for customer needs, ensuring their concerns and pain points are addressed in internal discussions.
Database Performance Tuning:- 1st experience with optimizing and troubleshooting PostgreSQL, MSSQL, and Oracle.
Customer Relationship Management: - Ability to act as a technical advisor and ensure customer satisfaction.
Why you should decide on us
- Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.netRole ID CS_2025_24
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
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