What you'll do
Regnology is seeking a knowledgeable and customer-oriented Junior Technical Support Specialist to join our support team. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions.
Your key accountabilities are:
- Provide support for our regulatory reporting products, addressing client inquiries and resolving technical issues with a focus on system performance, data handling, and infrastructure reliability.
- Answering/solving, routing and following up client requests (via ticket system, telephone, etc)
- Collect and analyze all required data for a ticket, including logs, configurations, and system information, to verify, reproduce, and troubleshoot errors effectively.
- Troubleshoot and diagnose issues related to Linux-based systems, Kubernetes container infrastructure, and SQL databases.
- Address problems involving data integration, report generation, and software functionality, ensuring seamless product operations.
- Collaborate with internal teams, including product development to resolve complex issues and escalate as necessary.
- Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
- Contribute to internal knowledge bases by documenting recurring issues and solutions.
- Stay updated on industry regulations, best practices, and advancements in Linux, Kubernetes, and SQL to provide informed and proactive technical support.
Why you should decide on us
- Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net CS_2025_11
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
Want to know more about Regnology ? Find our news and business events on LinkedIn: https://www.linkedin.com/company/regnology/mycompany/
Want to know more about life and people at Regnology ? Check out our Instagram page: https://www.instagram.com/peopleofregnology/
