Technical Account Manager

Festanstellung, Vollzeit · Mont-Saint-Aignan / Rouen

What you'll do

Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you!
Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).

Your key accountabilities are:

Technical :

Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.
Troubleshoot and resolve complex technical issues for assigned accounts.
Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
Keep track of important KPIs to measure our success.

Project Management:

Manage and oversee technical projects for assigned accounts, ensuring timely and successful completion.
Develop and implement project plans, timelines, and capacity planning.
Manage project resources and track progress effectively
Identify and mitigate potential risks
Communicate project status updates to both internal and external stakeholders

Client Relationship Management:

Build and maintain strong relationships with assigned clients, acting as a trusted advisor
Understand client needs and objectives, translating them into actionable technical solutions
Proactively identify and present upselling and cross-selling opportunities
Ensure exceptional customer satisfaction through excellent communication and responsiveness

Collaboration:

Work effectively with internal teams, including sales, engineering, and support, to deliver comprehensive solutions to clients
Communicate effectively with non-technical stakeholders, translating technical concepts into clear and concise language

Why we should decide on you

Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred, but not required)
1-2 years of experience in a technical support, account management, or similar entry-level client-facing role, ideally with a focus on infrastructure (experience can include internships or academic projects)
Familiarity with project management methodologies, such as Agile or Waterfall (basic knowledge or experience is a plus)
Basic understanding of cloud computing concepts (e.g., Google Cloud Platform (GCP) and Kubernetes Engine (GKE)) and general infrastructure operations. We are open to training and upskilling.
Fluency in English
A keen interest in staying up to date on industry trends and emerging technologies.
Good communication and interpersonal skills, with a passion for problem-solving and learning new technologies.
Ability to work both independently and as part of a team.
Analytical thinking with a focus on developing strong problem-solving abilities over time.

Why you should decide on us

Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
We provide you with the opportunity to take on responsibility and participate in international projects.
In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net

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About us

Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net

Want to know more about Regnology ? Find our news and business events on LinkedIn: https://www.linkedin.com/company/regnology/mycompany/

Want to know more about life and people at Regnology ? Check out our Instagram page: https://www.instagram.com/peopleofregnology/

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Wir freuen uns über Dein Interesse an Regnology. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende dich gerne per Email an recruiting@regnology.net.