What you'll do
Regnology is seeking a knowledgeable and customer-oriented Support Specialist to join our support team with a focus on regulatory reporting. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions.
Your key accountabilities are:
Your key accountabilities are:
- Provide support for our regulatory reporting products, addressing client inquiries and resolving functional issues.
- Answering/solving, routing and following up client requests (via ticket system).
- Collecting all required data for a ticket to verify, analyze and reproduce of errors.
- Troubleshoot and diagnose issues related to data integration, report generation, and software functionality.
- Collaborate with internal teams, including product development and compliance, to resolve complex issues and escalate as necessary.
- Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
- Stay up-to-date with industry regulations and best practices to provide informed support and guidance.