Product Consultant

Permanent employee, Full-time · Romania

What you'll do

Regnology is seeking a knowledgeable and customer-oriented Regulatory Reporting Support Specialist to join our support team. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions.

Your key accountabilities are:

Business and Functional Troubleshooting

Provide expert support for our regulatory reporting products resolving client inquiries.
Analyze and resolve functional issues by reviewing business rules and configurations.
Investigate discrepancies in regulatory calculations and collaborate with research and development teams to find the best solution for customers.
Collaborate with technical teams to ensure functional issues are addressed effectively.

Customer Support Operations

Manage and resolve customer inquiries related to the functional use of the product, ensuring adherence to SLAs.
Guide customers on best practices for data mapping, report generation, and compliance validation.
Collaborate with engineering teams to escalate and resolve critical client issues.
Provide feedback to product teams on recurring functional issues and enhancement requests.

Why we should decide on you

Bachelor’s degree in finance, Business Administration, Economics, or a related field, or equivalent experience.
1+ years of experience in functional support, regulatory reporting, or financial software solutions.
Knowledgeable of regulatory frameworks (FinRep, CoRep, Basel, IFRS, Local Regulatory Reporting).
Experience working with financial reporting software and understanding business workflows.
Analytical skills to troubleshoot functional issues and work with cross-functional teams to resolve them.
Excellent written and verbal communication skills in English.
Experience in a global, multi-time-zone environment is a plus.

Key Skills & Attributes

Regulatory & Business Expertise: Good knowledge of financial regulations, compliance, and reporting standards.
Problem Solving & Analysis: Ability to diagnose and resolve business and functional issues effectively.
Customer Relationship Management: Strong ability to act as a trusted advisor for customers.
Time Management & Prioritization: Ability to manage multiple priorities and escalations effectively.
Collaboration & Communication: Ability to work cross-functionally with product, engineering, and other internal teams.
Learning Agility: Willingness to stay up to date with changing regulatory requirements.

Why you should decide on us

Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
We provide you with the opportunity to take on responsibility and participate in international projects.
In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net

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About us

Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net

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We are looking forward to hearing from you!

Thank you for your interest in Regnology. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruiting@regnology.net.