Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you!
Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).

Your key accountabilities are:

Technical :

• Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.
• Troubleshoot and resolve complex technical issues for assigned accounts.
• Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Keep track of important KPIs to measure our success. 

 Project Management:

• Manage and oversee technical projects for assigned accounts, ensuring timely and successful completion.
• Develop and implement project plans, timelines, and capacity planning.
• Manage project resources and track progress effectively
• Identify and mitigate potential risks
• Communicate project status updates to both internal and external stakeholders

 Client Relationship Management:

• Build and maintain strong relationships with assigned clients, acting as a trusted advisor
• Understand client needs and objectives, translating them into actionable technical solutions
• Proactively identify and present upselling and cross-selling opportunities
• Ensure exceptional customer satisfaction through excellent communication and responsiveness

Collaboration:

• Work effectively with internal teams, including sales, engineering, and support, to deliver comprehensive solutions to clients
• Communicate effectively with non-technical stakeholders, translating technical concepts into clear and concise language